Revocation, payments & shipping

GENERAL TERMS AND CONDITIONS (GTCs) FOR END CUSTOMER:INSIDE “exe”

1. Introduction

Welcome to exe, a creative network that offers artists a platform to present and sell their work. By purchasing from exe, you agree to the following terms and conditions.

2. Order process

All products are made to order to avoid overproduction and waste of resources. We guarantee that every product is unique and handmade. Thats why it might come to delays in the production if any basic materials arent there atm. Don't worry we work with materials we know that they are available mostly.

3. Payment

3.1 You can pay with the following payment methods: Visa, Mastercard, American Express, Maestro, Union Pay, Shop Pay, Apple Pay, Google Pay, Amazon Pay and PayPal. There are no additional payment fees for you.

3.2 We also offer the option of payment in installments and payment after 30 days via PayPal.

3.3 If there are any problems with payment or if an invoice has not been paid, we will contact you. For unpaid invoices after the second reminder, we charge a reminder fee of 5% of the total amount.

4. Shipping and delivery

4.1 We ship your orders with DHL GoGreen and always insured. You will receive a tracking link as soon as your order has been dispatched.

4.2 If a package does not arrive or arrives damaged, please send an e-mail to hi@exe.ist and we will take care of everything else.

4.3 exe covers the shipping costs for orders over a certain minimum quantity. Nevertheless, we would like to point out that no shipping is really free. Every order leaves an ecological footprint and we appeal to your awareness to take this into account with every order.

5. Returns, exchanges and withdrawal

5.1 You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

5.2 If you wish to exchange your order, exe will cover the costs up to three times. From the fourth exchange onwards, you will bear the exchange costs yourself.

5.3 You must bear the costs for the return shipment in the event of a withdrawal, unless it is a production error on our part.

5.4 Withdrawal form: To exercise your right of withdrawal, return the goods at your own expense to the following address (please enclose the invoice or order confirmation) and complete the following form and send it by e-mail to hi@exe.ist:

Widerrufsvorlage:

Name:
Adresse:
Bestellnummer:
Bestelldatum:
Erhaltene Artikel:
Grund des Widerrufs:
Datum und Unterschrift:

Rücksendeanschrift:
Denny Thiele | exe
Wurzner Straße 182
04318 Leipzig

6. Sustainability and environmental protection

We are committed to sustainability. Our packaging is plastic-free and we use recycled cardboard and biodegradable textile packaging. We ask that you dispose of packaging appropriately and support our efforts to reduce our environmental footprint.

7. Responsibility and liability

exe is not liable for indirect damage caused by the use of the purchased products. Our liability is limited to the purchase price of the product.

8. Privacy Policy

Your personal data will be treated confidentially and will not be passed on to third parties unless this is necessary for the ordering process and for the operation of the platform.

9. Final provisions

exe reserves the right to amend these GTCs at any time. Customers will be informed accordingly in the event of significant changes. By continuing to use our service, you agree to the amended GTCs.